I returned home from work travel today to find the box with my new moccasins. BEST SHOES EVER!! My feet love them...and I'll be reaching out to order this year's Christmas style. Thank you for your outstanding craftsmanship & Happy Thanksgiving! ...
I LOVE my pair! I have been wearing them a lot. They fit great, are super-cute, and are so comfortable. I put them on my Instagram page and my old boss already wants to buy some. ...
I received my moccasins and I love them. The craftsmanship is superb and I love the colors. I am sure I will be ordering more. ...
My mocs came a few days ago. I love them. To have footwear that fits both feet, of very unequal size, is a luxury I never thought I would experience. Love the orange hide with the blue laces. I just don't ever want to take them off! ...
Hello any potential customers out there. I want to tell you that I am so impressed with the service this company has given to me. If 5 stars were the highest rating, they would be a 10. A difficult foot to fit, the pair were too small, they were HAPPY to make me another pair, no charge at all. Got back to me quickly in emails, The owner is PAUL KIRKMAN. A gem. complete gem. ...
The Itasca Company is a pleasure to work with and The Hatchie Moccasins are perfect - Thank You for Your Service - I will reccomend Your Products and Service as Superior Premium. ...
Awesome toebox fit first try. I've tried two other custom fit moccasin companies and this is the best first pair fit. Very neat stitching, with a good stiffener in the seam. ...
I want to talk about the amazing customer service, follow up and problem resolution from Sam, who is the manager of the retail store. She spent two hours trying to help with a shipping issue from a mail order I had made. Bottom line, Sam went far above what any other company would do to make sure the gift of moccasins arrived. Give her a raise or at least buy her lunch! ...
I ordered a pair of men’s leitner Mocs last week. They came in the mail today. I needed to let people know just how amazing these shoe really are. I am a very picky individual. I absolutely hate the throw away society that we have become were inexpensive goods are the norm and cheap materials and craftsmanship is acceptable. I know these shoes are expensive however ......
The shoes are astounding. It is wonderful to see that American craftmanship is still alive. The fit is wonderful and ordering was easy. The stitching is excellent and far beyond what I expected! And talk about comfort! Many thanks to Sam for his attention to detail. This is a superb shoe in all aspects and I would give it an 11 on a scale of 1-10. The only thing I think ......
Most items are custom made just for you at time of order. All work is done at our facility in Lake George, MN. Please allow two weeks for your item(s) to be made.
Domestic Shipping Service
We use several carriers for shipping. In the Midwest we typically use Spee-Dee Delivery. For Deliveries outside the Midwest, we typically use US Mail. Alternate carriers include UPS or FedEx. The choice of shipping carrier is left to our discretion although we will try to honor special requests.
Domestic Shipping Costs
Deliveries: Customers pay for shipping. Our standard shipping and handling rate for deliveries to destinations in the United States is $11.95.
Returns: Customers pay for shipping back to the Factory Store. Our address is 37144 US 71 N, PO Box 228, Lake George MN 56458.
If we repair or replace your moccasins, we'll pay the outgoing shipping costs for the pair that is returned to you.
We offer international shipping via US Mail. Package tracking is typically not available. Typical transit time takes up to ten days - but passing through customs may delay total transit time. Shipments going to other countries are often subject to duties and taxes that are billed by your country's customs department upon arrival. Any duties, taxes or customs charges are the customer's responsibility. We will not indicate on customs paperwork that your purchase is a "gift" to avoid duty charges. Some countries have high incidence rates of theft of incoming packages and we will not be liable for any losses incurred.
International Shipping Costs
When placing an international order, please be aware that we will contact you via phone or email to confirm final shipping costs. Shipping charges for international deliveries are billed on a separate invoice from your original purchase and we will need credit card information to make that secondary sale. For your privacy and security, we will never request your credit card via email but instead will take the card number over the phone.