I returned home from work travel today to find the box with my new moccasins. BEST SHOES EVER!! My feet love them...and I'll be reaching out to order this year's Christmas style. Thank you for your outstanding craftsmanship & Happy Thanksgiving! ...
I LOVE my pair! I have been wearing them a lot. They fit great, are super-cute, and are so comfortable. I put them on my Instagram page and my old boss already wants to buy some. ...
I received my moccasins and I love them. The craftsmanship is superb and I love the colors. I am sure I will be ordering more. ...
My mocs came a few days ago. I love them. To have footwear that fits both feet, of very unequal size, is a luxury I never thought I would experience. Love the orange hide with the blue laces. I just don't ever want to take them off! ...
Hello any potential customers out there. I want to tell you that I am so impressed with the service this company has given to me. If 5 stars were the highest rating, they would be a 10. A difficult foot to fit, the pair were too small, they were HAPPY to make me another pair, no charge at all. Got back to me quickly in emails, The owner is PAUL KIRKMAN. A gem. complete gem. ...
The Itasca Company is a pleasure to work with and The Hatchie Moccasins are perfect - Thank You for Your Service - I will reccomend Your Products and Service as Superior Premium. ...
Returns and Exchanges
Full price stock items available on our website that are in unworn/unused condition may be returned or exchanged for 90 days. Refunds are for item cost but do not include shipping costs. Clearance items are non-refundable.
Items ordered with custom leathers or custom color selections are not returnable. Such items are not a part of our normal stock and cannot be sold with our normal merchandise assortments in our stores.
We guarantee a perfect fit for orders placed with custom foot tracings. If your moccasins do not fit, please return them and we will alter or replace them at our discretion to correct the fit. You are responsible for shipping costs back to the store but we will cover shipping charges when the altered or replaced pair is sent back to you. Please allow approximately two weeks for alternations.
Defects or Damaged Goods
Although rare, we occasionally manufacture a product with a defect that escapes our quality control review. We will repair or replace moccasins or other leather goods that are defective. Items that signify a defect include (but aren't limited to) mismatched leathers, a dropped stitch, cut or abrasion to the leather, or visible glue. Items that don't signify a defect include natural marks or blemishes to the leather, stains and dirt, damage from animal chewing, and normal wear and tear.
In the event you experience premature wear-through on the sole of the moccasin, we may repair or replace it upon our discretion on a case by case basis. This offer for repair does not include normal wear and tear over the years.
Some repairs are relatively easy; others are more difficult. For information about repairs, please call the factory store to discuss whether or not a repair is possible or advisable. Cost for repairs is handled on a case by case basis. Please call 218-699-3978 or send a request on our Contact page.