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Shipping Information

Time Frames

Most items are custom made just for you at time of order. All work is done at our facility in Lake George, MN. Please allow two weeks for your item(s) to be made.

Domestic Shipping Service

All orders are shipped UPS.

  • Deliveries: Customer pays for shipping unless otherwise specified.

  • Returns: Customer pays for shipping back to the Factory Store.

Our address is: 37144 US 71 N, PO Box 228, Lake George MN 56458.

  • If we repair or replace your moccasins, we will pay the outgoing shipping cost for the pair that is returned to you.

International shipping

We ship via UPS. Shipments going to other countries are often subject to duties and taxes that are billed by your country's customs department upon arrival. Any duties, taxes or customs charges are the customer's responsibility. Some countries have high incidence rates of theft of incoming packages and we will not be liable for any losses incurred.

International Shipping Costs

When placing an international order, please be aware that we will contact you via phone or email to confirm final shipping costs. Shipping charges for international deliveries are billed on a separate invoice from your original purchase and we will need credit card information to make that secondary sale. For your privacy and security, we will never request your credit card via email but instead will take the card number over the phone.

Return Policy

Returns and Exchanges

Full price stock items available on our website that are in unworn/unused condition may be returned or exchanged for 90 days. Refunds are for item cost but do not include shipping costs. Clearance items are non-refundable.

Items ordered with custom leathers or custom color selections are not returnable. Such items are not a part of our normal stock and cannot be sold with our normal merchandise assortments in our store.

We guarantee a perfect fit for orders placed with custom foot tracings. If your moccasins do not fit, please return them and we will alter or replace them at our discretion to correct the fit. You are responsible for shipping costs back to the store but we will cover shipping charges when the altered or replaced pair is sent back to you. Please allow approximately two weeks for alternations.

Defects or Damaged Goods

Although rare, we occasionally manufacture a product with a defect that escapes our quality control review. We will repair or replace moccasins or other leather goods that are defective. Items that signify a defect include (but are not limited to) mismatched leathers, a dropped stitch, cut or abrasion to the leather, or visible glue. Items that do not signify a defect include natural marks or blemishes to the leather, stains and dirt, damage from animal chewing, and normal wear and tear.

In the event you experience premature wear-through on the sole of the moccasin, we may repair or replace it upon our discretion on a case by case basis. This offer for repair does not include normal wear and tear over the years.

Repairs

Some repairs are relatively easy; others are more difficult. For information about repairs, please call the factory store to discuss whether or not a repair is possible or advisable. Cost for repairs is handled on a case by case basis. Please call 218-699-3978 or send a request on our Contact page.

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