Itasca Moccasin was founded in 1986 by Mardel Bents who learned the moccasin-making business after being sold leather working equipment by a salesman from St. Paul, MN. Bents opened the original factory store in Lake George, MN, located in the northwestern quadrant of the state between the towns of Park Rapids, Bemidji and Walker. The location was ideal -- just outside of world-reknown Itasca State Park, the headwaters of the Mississippi River. Since its opening, the store has attracted visitors traveling to the park from throughout the country. Also among its early customer base were Native Americans living in the nearby reservations of Leech Lake, White Earth and Red Lake; the native Ojibwe wear moccasins as a part of their regalia for Powwow dances and for other cultural events.
Over the years, Bents and her crew honed their manufacturing techniques and offered the option of custom fit moccasins via a foot tracing program as well as the ability to fulfil custom orders in a variety of colors of leather. Not only did she use basic cowhide, but she had the foresight to introduce the use of premium leathers including buffalo, elk and moose as well as the most incredibly plush sheepskin for slippers. As the company's reputation for quality moccasins and custom work grew, so did its customer base -- gaining retail and wholesale customers from around the globe, including the United Kingdom and Asia.
In early April 2012, Bents retired and sold the business to Paul Kirkman who changed the name to Itasca Leathergoods to extend the brand identity beyond its moccasin-making roots. Kirkman maintained the company's staff and over the next two months completed a brand makeover, launching the company into a fashion-forward business closely aligned with its premium quality heritage. The original factory store was renovated inside and out. The logo was modernized while clearly acknowleding the company's heritage adjacent to Itasca State Park. Moccasin styles and colors were updated. Advertising and social media campaigns were designed and executed. And most important, a second store deemed to be the company's flagship store was built in the prestigious resort community of Crosslake, MN. Both the original factory store and the new flagship store earned rave reviews from customers and received favorable press reports throughout the state. Our third store is now open in Hayward, WI and other sites in resort towns are under consideration for future expansion. Additionally, the company continues to seek wholesale customers -- typically independent fashion-forward boutiques in urban settings.
Throughout 2012 and 2013, new product lines were rolled out, inlcuding basic rugged leather placemats and coasters, intricate hand-laced placemats and coasters, and envelopes for Apple's iPad. Currently in development are lines of totes and handbags, belts, and decorative throw pillows, all constructed of quality leathers employing intricate hand work.
We sincerely thank you for your interest in Itasca Leathergoods.
We wish to thank Tangletown Gardens of Minneapolis, MN for the use of their greenhouses in our Spring 2013 photo shoot.
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Lake George Factory Store
37144 US 71 N.
P.O. Box 228
Lake George, MN 56458
Shop Manager: Sam
Hours: Monday - Friday 9:00-6:00 Central
Frequently Asked Questions
Itasca Leathergoods accepts Visa, MasterCard, Discover and American Express, and we accept payment via PayPal. Credit card purchases are secure. For PayPal purchases, you will be taken to their site for payment.
Custom orders require full payment at time of order.
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Returns and Exchanges
Full price stock items available on our website that are in unworn/unused condition may be returned or exchanged for 90 days. Refunds are for item cost but do not include shipping costs. Clearance items are non-refundable.
Items ordered with custom leathers or custom color selections are not returnable. Such items are not a part of our normal stock and cannot be sold with our normal merchandise assortments in our stores.
We guarantee a perfect fit for orders placed with custom foot tracings. If your moccasins do not fit, please return them and we will alter or replace them at our discretion to correct the fit. You are responsible for shipping costs back to the store but we will cover shipping charges when the altered or replaced pair is sent back to you. Please allow approximately two weeks for alternations.
Defects or Damaged Goods
Although rare, we occasionally manufacture a product with a defect that escapes our quality control review. We will repair or replace moccasins or other leather goods that are defective. Items that signify a defect include (but aren't limited to) mismatched leathers, a dropped stitch, cut or abrasion to the leather, or visible glue. Items that don't signify a defect include natural marks or blemishes to the leather, stains and dirt, damage from animal chewing, and normal wear and tear.
In the event you experience premature wear-through on the sole of the moccasin, we may repair or replace it upon our discretion on a case by case basis. This offer for repair does not include normal wear and tear over the years.
Some repairs are relatively easy; others are more difficult. For information about repairs, please call the factory store to discuss whether or not a repair is possible or advisable. Cost for repairs is handled on a case by case basis. Please call 218-699-3978 or send a request on our Contact page.
Our mailing address
Please visit our Contact page.
Most items are custom made just for you at time of order. All work is done at our facility in Lake George, MN. Please allow two weeks for your item(s) to be made.
Domestic Shipping Service
We use several carriers for shipping. In the Midwest we typically use Spee-Dee Delivery. For Deliveries outside the Midwest, we typically use US Mail. Alternate carriers include UPS or FedEx. The choice of shipping carrier is left to our discretion although we will try to honor special requests.
Domestic Shipping Costs
- Deliveries: Customers pay for shipping. Our standard shipping and handling rate for deliveries to destinations in the United States is $11.95.
- Returns: Customers pay for shipping back to the Factory Store. Our address is 37144 US 71 N, PO Box 228, Lake George MN 56458.
- If we repair or replace your moccasins, we'll pay the outgoing shipping costs for the pair that is returned to you.
We offer international shipping via US Mail. Package tracking is typically not available. Typical transit time takes up to ten days - but passing through customs may delay total transit time. Shipments going to other countries are often subject to duties and taxes that are billed by your country's customs department upon arrival. Any duties, taxes or customs charges are the customer's responsibility. We will not indicate on customs paperwork that your purchase is a "gift" to avoid duty charges. Some countries have high incidence rates of theft of incoming packages and we will not be liable for any losses incurred.
International Shipping Costs
When placing an international order, please be aware that we will contact you via phone or email to confirm final shipping costs. Shipping charges for international deliveries are billed on a separate invoice from your original purchase and we will need credit card information to make that secondary sale. For your privacy and security, we will never request your credit card via email but instead will take the card number over the phone.